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Fish Pets Reptiles Logo

Telephone 01530 263746

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Delivery

Items bought from our website and payment cleared are usually Dispatched within 24 hours if in stock.

Back Orders / Pre Orders and when you buy.

These will be posted out as soon as new stock arrives from our suppliers sometimes we have no date but will try and keep our website updated regular, we normally carry all stock on our sites and only happens from time to time.

Express Delivery is 1-2 Days if ordered before 12-30pm.

Standard Delivery 2-3 Day

We currently use Royal mail 24/48 hour Tracked & Next Day service also APC couriers so your order should be with you quickly.

Next Working Day Delivery

Orders for Next Working day delivery need to be placed by 12.30pm and items need to be in stock. Orders placed at the weekend will be dispatched on the next available working day (Monday) Orders placed on Fridays and be for 12.30 will be delivered on the next working day Monday.

Terms

Please Note that if the item is over size or over it's weight limit it may not be able to go " Next Working  Day " a courier will deliver and that could take a little longer.

Next Working Day orders need to be placed and paid for before 12.30pm as that is close to our collection from  Royal Mail after that time it will be dispatched on the next available working day.

Our Sales team will be happy to take a call if further infomation is needed  01530 263746

Available

Next Working Day orders will be dispatched out only if the item is available if your order can not be fulfilled one of our team will be in touch by a phone call or email.

Free postage is for orders above £34.99 (£2.99 Below) Excluding Aquariums and is limited to the UK mainland only. Some postcodes will incur additional charges of up to £25. You will be contacted by email and invoiced via paypal for these charges.

Collection 

We welcome any orders to be collected from our Leicestershire premises,please call one of our sales team to arrange the time.

Additional postal charges for international delivery will be invoiced seperately.

Fishpetsreptiles.co.uk can not be held responsible for delays in delivery and any conseqential loses due to those delays. We rely on third parties to delivery our goods and at times problems occur for which we are sorry.

Returns

We abide by the distant selling regulations and items can be returned if not completely happy up to 14 days after purchase (at your expense).

If Items are faulty or damaged we will arrange an exchange (at our cost). If items are purchased incorrectly the cost of returning the goods will be born by the buyer.

Goods can not be returned unless we have been contacted to arrange an exchange.

Use of the website assumes you accept the the delivery and return conditions.